Privacy Policy
Effective date: October 25, 2026
K9 MEDIC LLC (“K9 MEDIC,” “we,” “us”) operates k9medic.com, the K9 MEDIC Online Academy, and the K9 MEDIC desk phone line. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us: name, email address, mailing address, phone number, agency or organization, and payment details when you register for a class, buy a product, request a quote, host a class, or contact us.
- Academy records: course enrollment, progress, quiz results, and certificates for students in the Online Academy.
- Automatic information: standard web server logs, cookies, and analytics data such as pages visited, browser type, and approximate location.
How we use it
- To process orders and class registrations and to deliver products, courses, and certificates.
- To answer your questions and send you information you asked for about your order, class, or inquiry.
- To issue continuing-education credit and keep training records required by accrediting bodies.
- To send occasional news about classes and products, which you can stop at any time.
- To run, secure, and improve the website and Academy.
Text messages (SMS)
If you give us your mobile number and agree to receive text messages, we will use it to send you messages about your order, class registration, or inquiry, and to reply when you text us. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. Full program terms are in our Terms and Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the business, such as payment processors, shipping carriers, our email and text-messaging providers, and our web hosting and learning-management platforms, and only as needed for them to do that work. We may also share information when the law requires it, or to issue training credit to an accrediting body at your request.
Cookies
The site uses cookies to keep you signed in to the Academy, remember your cart, and measure site traffic. You can block cookies in your browser settings; some Academy features will not work without them.
Retention and security
We keep order and training records as long as needed to provide certificates, continuing-education credit, and tax and legal recordkeeping. We use reasonable administrative and technical safeguards to protect your information, and we never store full payment card numbers on our own systems.
Your choices
You can ask us to see, correct, or delete the personal information we hold about you, and you can unsubscribe from email at any time using the link in any message or by contacting us. California residents have additional rights under the California Consumer Privacy Act; email us to exercise them. Our services are not directed to children under 13, and we do not knowingly collect their information.
Contact
K9 MEDIC LLC
440 N. Barranca Ave #5908, Covina, CA 91723
Email: dogdesk@k9medic.com
Phone: 1-855-4K9-MEDIC (1-855-459-6334)
We may update this policy from time to time; the effective date at the top shows the latest version.
